How can we help?

We hope to answer any open questions you might have regarding traveling with Lufthansa. Please feel free to contact us, if you cannot find any specific information you might be looking for.


International travel guidelines

Exploring new destinations and experiencing other cultures is both rewarding and exciting, but it is also important to do so safely. Students with special considerations – such as women and LGBTI travelers – may face additional challenges in other countries.



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Who is eligible for GenerationFly fares?

Students planning to start their travel in U.S., India, Thailand, China, Hong Kong, Singapore or South Korea with an official student email address are eligible to book student fares with GenerationFly.

If you do not yet have an official student email address, please read the below 'Why do I need to verify my email address?' section for further information.

Why do I need to verify my email address?

In order to be eligible to purchase Lufthansa student fares, you need to verify your official college, university or school email address.

If you are unable to do so, or if you do not yet have an official student email address, please contact us via email to with a valid copy of your current college, university or school issued ID, acceptance letter, or student visa. We will then assist you to make a booking using your private email address.

With sending the email you agree to the storage of your data for the duration of the process. You can request the deletion of your data at any time by contacting us via the same email address.

We will not use your email address for any other purpose than the context of this particular verification request.

If you contact us by e-mail, our communication will be unencrypted.

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Offers and destinations

Be inspired by our worldwide destinations, by distant lands and exotic landscapes, by ancient cultures and modern mega-cities. Take our great-value flights from continent to continent, from the northern hemisphere to the southern, from the polar night to the tropical rainforest.

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Advanced seat selection

Regardless of whether it is a window or aisle seat or a seat with more legroom: Lufthansa offers you the opportunity of reserving seats for yourself and your travelling companions in advance or of selecting them at check-in.

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View and amend flight details

Check your bookings and amend flight details as neccesary.

Before you fly

Online check-in

You can check in here from 23 hours before departure. Please select a form of identification.

In-flight services at a glance

Enjoy the perfect service on board with Lufthansa. Here you will find all the information about Lufthansa travel classes, food & beverages, FlyNet® and in-flight entertainment.

Important baggage information

Find out everything you need to know about taking carry-on baggage, free baggage and special baggage on your flights with Lufthansa here.