Help & Contact

We are here to help you.

Questions?

If you have any questions regarding your Generation Fly registration, 
please contact us via email.

If you need assistance with a booking that you have already made or for clarifications pertaining to the Terms and Conditions, please call 1-800-645-3880.

FAQ

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Who is eligible for GenerationFly fares?

Students planning to start their travel in U.S., India, Thailand, China or Hong Kong with an official student email address are eligible to book student fares with GenerationFly.
If you have any questions or needs, please contact us via email.

Why do I need to verify my email address?

In order to be eligible to purchase Lufthansa student fares, you need to verify your official college, university or school email address.


You need to have a .edu, .edu.[country], .ac.[country] or K12[state].us email address to fulfill our verification requirements.


If not, please contact us via email with a valid copy of your current college, university or school issued ID.


With sending the email you agree to the storage of your data for the duration of the process. You can request the deletion of your data at any time by contacting us via the same email address.


We will not use your email address for any other purpose than the context of this particular verification request.
 

If you contact us by e-mail, our communication will be unencrypted.

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